1. Privacy Policy

Home Furniture and Patio, a subsidiary of Red Couch, Inc. wants to provide a safe and secure environment for your shopping experience. It is very important that we maintain the privacy of your personal information. The purpose of this Privacy Policy is to state the specific data we collect while you are exploring and/or purchasing products on our site, how that information is used, and the options for you, as a customer, to oversee the personal information collected. Providing a fulfilling shopping experience while allowing you control over the information collected and the ability to voice any conerns is our goal.

Collection of Information

Home Furniture and Patio collects basic individual data. One kind of information is anonymous customer profile information. For instance, we may collect data to tell us which parts of the site recieve the most amount of traffic. We do not, however, collect or list names, where you specifically reside, or the date in which you were born.

Home Furniture and Patio also collects more specific personal information when a customer places an order. The following is an example of information we may collect: Name, Address, Phone number, E-mail address, Credit Card, and Financial Data. All financial data is only retained by our merchant account and is for the purpose of processing the order being made by the customer at that time. Our administrative offices do not have the ability to access this information at any time.

No identifiable information is sold, traded or in any way transmitted outside of Home Furniture and Patio. We only use data collected for more efficient web site design enhancements. The data will always remain anonymous. Home Furniture and Patio may communicate with a customer and utilize the data collected while the order was transmitted. This will assist us in confirming delivery, contacting you regarding replacement products or items that may be on backorder due to recent popularity. Again, no customer information is ever transmitted to a 3rd party with the exception of the Merchant Account Services that securely processes all financial transactions to and from the web site. This privacy policy extends to any individual you may choose to send an item to from Home Furniture and Patio.

Registering on Home Furniture and Patio puts a customer on a mailing and communications list to which promotions and new product announcements may be sent. Only contact information and the history of purchasing activity (financial information excluded) will be used for the benefit of our customers with special savings and alerting you to new products that you might be interested in. Opting out of any notifications and/or emails is simple and takes effect immediately. There will always be an option stated on any of our communication for the removal of the customer from the mailing list.

Commitment To the Privacy of Children

We never knowingly gather or retain data on Home Furniture and Patio from those we have been made aware are under 18. We have never intentionally designed our website to entice any person under 18.

How You Can Access Or Correct Your Information

Log into the web site under your Account (accessed from the home page) with your password and you will have the opportunity to change and/or correct personal information.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (888) 309-5630, click on 'Live Support' (accessible on the home page), or send us an email at customerservice@homefurnitureandpatio.com

Changes To Our Privacy Policy

Should we ever need to change the Home Furniture and Patio.com Privacy Policy, we will post those changes here.

2. Return and Exchange Policy

At Home Furniture and Patio, we strive to ensure that our customers are completely satisfied with the purchasing process, the product and the customer service. If you have a problem with an item purchased through Home Furniture and Patio.com, please call customer service at (888) 309-5630, utilize our live chat, or email customer service. We strive, during the regular business week, to respond to all questions and to help with returns within 24 hours. Before returning any item, you must obtain a return authorization number from the customer service representative and must include this number with your return. Due to the fact that all of our products are shipped directly from the manufacturers, the return and exchange policy may differ between items. Some of the manufacturers may charge a restocking fee on returns that are not the result of damage or defect. At times, there may also be a return shipping fee. Some manufacturers do not allow returns due to preference alone. We certainly work with our customers and the manufacturers to ensure that the fees are kept to a minimum and all purchases are successful. Please see the manufacturers policies listing below for specific details on the return and shipping policies of each manufacturer.

Specific Manufacturers - Shipping & Return Policies

2 Jane (Duffy London, Mibo, Innermost, k Studio) - Shipping Method: We ship UPS Ground unless express service is requested. If expedited service is requested, the cost is passed along to you. Shipping Time: We generally ship within 72 hours if an item is in stock. However, DuffyLondon prints can take up to 2 weeks to ship, as they are custom-made at the time of order entry. We send notices when an item is discontinued or simply backordered. , Return Policy: All damage and defective claims require contacting customer service.

A is for Art - Shipping Method: Fedex, UPS, or DHL Shipping Time: Varies, usually a couple of days Return & Cancellation Policy: The artwork depicted in sales materials via computer monitors may vary slightly in color from the actual works. Requests for credit and/or exchange due to these variations may be denied. Orders that are cancelled within 48 hours of shipment date are subject to a 15% restocking fee. Returns will not be accepted without prior notice. All returns must be submitted within 30 days of receipts. Damaged goods will be replaced free of charge. A is for Art will not replace merchandise damaged from shipping unless first reported for damage claim to carrier and the carrier claim is provided. If damaged merchandis is discovered after receipt, contact us immediately. Save all boxes and packaging if shipping damage is discovered. Photos of damaged goods may be required. On all damage claims, we must be notified within 5 business days of receipt of merchandise.

AFG Baby - Shipping Method: Carrier varies, Shipping Time: For Freight delivery, you will be contacted in 7 to 14 days to schedule a delivery appointment. Home Delivery includes transportation to your door and does not include unpacking, setup or removal. Return Policy: AFG Furniture's responsibility for lost or damaged merchandise during transit ceases upon delivery of said merchandise in its original condition to the transportation company. Customers must inspect the shipment upon receipt and in the event of damage, note it onthe bill of landing. DO NOT open the package if it is damaged. Customer must inspect each part of the merchandise prior to assembly to check for damage. Defective Merchandise Customer must inspect each part of the merchandise prior to assembly to check for damage. Once the customer has assembled the merchandise, we will not accept any claims. Claims for defective merchandise or missing parts must be made within 30 days from the date listed on the invoice. NOTE: DAMAGED CLAIMS should be made with the transportation company upon 7 days of reciving merchandis damage. AFG Furniture has no control over the conditions that the merchandise is subjected to once it leaves our facilities. We cannot give unequivocal guarantees for our product. However, we inspect every single one of our products thoroughly prior to shipping it out, so we guarantee optimal condition upon departure. Color Match There are several factors that may contribute to color variations. Depending on the country where the product was manufactured or even the availability of wood in certain countries, there may be a natural distinctive shade that varies from product to product. While distinction is often indistinguishable, once a while there may be obvious differences. With this in mind, AFG Furniture forbids any returns on the basis of color matching problems. Conditions of Sales Merchandise that is refused upon delivery will be returned to AFG Furniture and the total freight charges (to and from dealer) will be billed. Customer must provide pictures of the damaged parts in order to file a claim. Returns or exchanges will be subject to a 15% restocking fee, without fair reason, with the exception that the fee is waived by an authorized AFG Furniture representative. Additional Information If customers report damage and file a claim within 7 days, AFG Furniture will ship free parts. If damage is reported past 7 days but within 30 days, AFG Furniture will charge for freight but still ship free parts.

All Things Cedar - Shipping Method: UPS Ground, USPS , Shipping Time: Varies, usually a couple of days, Return Policy: If an item return is needed, All Things Cedar will refund to you the purchase price of the order less the original shipping costs.
Returns must be requested by email within 15 days of receipt of merchandise and are subject to a standard 5% restocking fee.
All merchandise must be returned in original factory condition, including all packaging materials, inserts, hardware packs and manuals. Orders cancelled after packages have been shipped will be subject to round trip shipping and handling charges. A return for refund does not come under our warranty conditions below, therefore you are responsible for the cost of return shipping. All returns must be accompanied by the RA Form and must be shipped prepaid to our US Warehouse as stated on the RA Form.
Warranty: If you recieve a defective item, All Things Cedar will, at its discretion and expense replace any parts that are found defective within 15 days of purchase. All Things Cedar must be notified with supporting pictures of defective item or part. Our 15 day warranty covers replacement of any defective item or part, it does not cover a refund of the purchase price for a return. In the event the customer decides to cancel their order for a refund the customer will be responsible for returning the item to us as outlined in our returns section above. Shipping Damage: Upon delivery, be sure to open the box and inspect the merchandise before accepting and signing for delivery. If you discover upon inspection that the merchandise is damaged you should refuse delivery and notate damage on shippers copy of the freight bill. All Things Cedar must be notified within 3 buisness days. All Things Cedar will handle correspondence with freight company and arrange for a replacement part or replacement product to be shipped free of charge. If you have notated damage on the waybill and decided to keep the product All Things Cedar must be notified of damage with supporting photos of damaged item and photos of both inner and outer packaging within 3 days. All Things Cedar will handle correspondence with freight company and arrange for a replacement part or replacement product to be shipped free of charge. In the event you would like to cancel your order for a refund it will be considered a return and the customer will be responsible for returning the item to us as outlined in our returns policy above. If damaged packages are recieved without notating the damage on drivers waybill, All Things Cedar must be notified by within 3 days with supporting photos of the damaged product and photos of all internal and external packaging. All Things Cedar will replace the product free of charge, however if the damage notation has not been made on the drivers copy of the waybill the contract that All Things Cedar made with the freight company on behalf of the customer will become null and void. Therefore the customer will be required to pay all freight charges involved with return of the damaged item as well as all freight charges for shipping the replacement item to them. All returns must be accompanied by the RA Form and must be shipped prepaid to our US Warehouse as stated on the RA Form.

Context Furniture - Shipping Method: Fully assembled items must ship blanket wrap. Flat-pak, ready to assemble items will be shipped via ground service. Shipping Time: Allow 14 to 21 days upon receipt of full payment. Return Policy: All sales are final. Context furniture is made to order, the factory begins production shortly after orders are placed. Therefore we are only able to change your order if manufacturing has not already started. Claims and adjustments: All shipments should be inspected immediately upon arrival. Please make note of any damage to boxes on bill of lading when signing for shipment. Report any losses or damages to us immediately. The consignee must file freight claims directly with the freight company within 5 days of receipt of goods. Save any damaged cartons until any claim is settled. Warranty: Context Furniture will repair or replace any piece of furniture that is defect in material or workmanship during normal use and regular maintenance for one year. Natural variations occurring in wood, especially the plywood edge grain shall not be considered defects, and Context does not guarantee the colorfastness or matching of the colors, grains, textures or surface hardness of such materials. You must be the original purchaser and be able to provide proof of purchase when making a claim. Contact us and we will provide you with a return authorization number. This number must be attached to each piece of furniture when returning to the factory.

InModern/Ecotots - Shipping Method: Fedex Ground, Shipping Time: Varies, usually a couple of days, Return Policy: Returns are honored within 30 days of receipt for a full refund for any reason for the 48 contiguous states only. This does not apply to Hawaii/Alaska/Canada or International Shipments. Returns/Replacements: After 30 days of receipt of shipment are honored for manufacturer defects only and require approval. NOTE: any and all finish defects should be noted immediately, as we will not honor such defects beyond our 30-day return policy period. Restock Charge: We assess a 10% restocking fee for all returned product.

Emeco - Shipping Method: Ground, Shipping Time: Varies, depending on product ordered, Return Policy: All damage and defective claims require contacting customer service and obtaining a return authorization number. EMECO WARRANTY: ®, HUDSON, ICON, HERITAGE, KONG, 1951™ (ABS PLASTIC FOR INDOOR USE ONLY), 20-06™ CHAIRS AND STOOLS, AND EMECO STOOLS AND OCCASIONAL TABLES. Emeco chairs, stools and tables are built in accordance with the highest standards of design and manufacture. Emeco warrants, to the original purchaser, all chairs and stools to be free from defects in material and workmanship under normal use and conditions for life. Fabric that is not manufactured by Emeco is not covered by this warranty but governed solely by the guarantees or warranties, if any, of the upholstery manufacturer. This warranty also does not include factory upholstery, scratches and chips to a powder coated color finish, scratches and blemishes to a polished finish, scratches or discoloration and deterioration to ABS components (due to harsh cleaners) or floor glide wear. Emeco will replace or repair defective chairs, stools and occasional tables covered by this warranty. Customers must call 1 717 637 5951 to report a claim, and items must be shipped, prepaid to: 805 Elm Ave., Hanover PA USA 17331. In no event shall liability under this warranty exceed the original purchase price of defective furniture.This warranty does not apply to furniture damaged by accident, abuse, neglect, or misuse, nor does it apply if repairs are attempted by purchaser or by anyone other than an authorized Emeco agent or the Emeco factory. EMECO 7-YEAR WARRANTY: CHAIRS, 1951™ CHAIRS AND STOOLS (LAMINATE AND OUTDOOR USE), TABLES, CAFÉ TABLES AND WORK TABLE LEGS: Emeco chairs, stools and tables are built in accordance with the highest standards of design and manufacture. Emeco warrants, to the original purchaser, all chairs and tables to be free from defects in material and workmanship under normal use and conditions for 7 years from date of receipt. Fabric that is not manufactured by Emeco is not covered by this warranty but governed solely by the guarantees or warranties, if any, of the upholstery manufacturer. This warranty also does not include factory upholstery, scratches and chips to a powder coated color finish, scratches or discoloration and deterioration to ABS plastic (due to harsh cleaners) or plastic laminate, components, scratches and blemishes to a polished finish, table top wear, or floor glide wear. Emeco will replace or repair defective furniture covered by this warranty. Customers must call 1 717 637 5951 to report a claim, and items must be shipped, prepaid to: Emeco, 805 Elm Ave., Hanover PA USA 17331. In no event shall liability under this warranty exceed the original purchase price of defective furniture. This warranty does not apply to furniture damaged by accident, abuse, neglect, or misuse, nor does it apply if repairs are attempted by purchaser or by anyone other than an authorized Emeco agent or the Emeco factory.

Fatboy USA - UPS usually, Shipping Time: Your merchandise will be shipped within 7 – 10 business days after your order is placed, Return Policy: If you are not 100% satisfied with your purchase from Fatboy^® USA, you may return it for a full refund under the following conditions: Fatboy^® USA must be contacted within 7 working days after you have received your purchase at returns@fatboyusa.com explaining the reason for the request to return. The goods must be returned to Fatboy^® USA in 'as new' condition in it's original packaging. Please include a copy of your original invoice, return authorization number, and form of payment so we can process your refund quickly. Return shipping charges will be at the customer's expense.

Gorilla Playsets - Shipping Method: LTL Carriers or UPS Ground, Shipping:Gorilla Playsets will endeavor to process all orders within 72 hours of receiving Retailer’s Purchase Order. Orders received on weekends and holidays will be processed on the next regular business day. Shipping dates will be based on product and material availability. Gorilla Playsets strives to maintain sufficient inventory to fulfill all orders. Someone must be present upon delivery of products. Shipping company will not leave the product unless someone is present to sign for. Recipient must inspect all shipments thoroughly upon receipt. Note any damage on the delivery receipt and notify Gorilla Playsets within 3 business days. DO NOT REFUSE the shipment. Refused shipments will result in additional charges to the retailer. Keep all packaging and damaged goods until the claim is resolved. Gorilla Playsets reserves the right to require pictures to document the damage and substantiate a claim to the motor carrier. Cancellation: Orders can only be cancelled up until the shipping process begins. Return Policy Returns are allowed within 14 days of original ship date. Gorilla Playsets will issue credit for the total purchase price, upon receipt of the product, less a 20% re-stocking fee. Return shipping costs will be at the customers expense. Some of our products are offered with freight included, so please note if you return a product that has a freight included price, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Items must be returned back in the original, unused condition. Gorilla Playsets guarantees that all parts, correct and functioning properly, are included when the product is handed over to the first carrier.

Iglooplay - Shipping Method: Ground, Shipping Time: Usually a couple of days. Return Policy: All damage and defective claims require contacting customer service. Shipping Method: UPS Ground, Shipping Time: Varies, typically a couple of days - Orders processed for shipping within 5 days. Shipping & Return Policy:

LC Creations will charge a 15% restocking fee for any items returned for any reason other than manufacturer damage. All returns must be packaged in the original packaging and properly packed to avoid damages. Return Shipping Charges may apply. Exchanges can only occur on damaged products.

KidKraft - Shipping Method: Fedex Ground, Shipping Time: Varies, typically a couple of days Return Policy: All claims must be made in writing- please email customerservice@homefurnitureandpatio.com. We are not responsible for shipments after delivery and assignment to the carriers. All returns require prior written approval and the issue of a return goods authorization. No returns will be accepted without prior written approval. Returns will be subject to a 15% restocking fee.

Magis - Leif Peterson- Shipping Method: Fedex or UPS Ground, Shipping Time: Varies depending on location 3-7 days transit, (typically ships within one week of order) Return Policy: Contact customer service if there is a problem with any item, Magis stands behind the quality of their products and will strive to make sure the customer is satisfied in regard to damage and/or defect. Returns due to preference alone are not encouraged by the manufacturer and therefore, may not be honored. All returns require approval and authorization. Even with approval, Magis typically charges a 25% restocking fee plus any return shipping charges.

Meadow Decor - Shipping Method: Ground, For the west coast, we ship from Ontario, California. For the east, we ship from Hendersonville, North Carolina. Shipping Time: Usually a couple of days to process (customer service will contact you if item is back-ordered), Cushions may take longer if fabric is special. Average shipment of orders is 2-4 weeks from receipt. Return & Warranty Policy: Meadow Decor Inc. warrants most of their products five years from the date of purchase, for frame structures. In case of any failure, Meadow Decor Inc. will replace the part or the entire item at our own option. Meadow Decor Inc. warrants the powder coast finish for three years from date of purchase, in the event of peeling, blistering, or flaking. This limited warranty covers residential use only. In the event that the purchased products are no longer available, equal value replacement will be offered. All warranties apply to the original purchaser and commence at the date of purchase. When requested, a photograph and proof of purchase must be provided to Meadow Decor Inc. when requesting a replacement or repair. Meadow Decor Inc. cushions are warranted for a period of ONE YEAR from the date of the purchase. This warranty does not cover fading of fabrics, damage caused by ammonia, harsh abrasive cleaners, pool chlorine, suntan oils, blocks and lotions, mold, mildew, neglect or from lack of providing reasonable care and maintenance. Also not warranted is accidental damage (fire, wind, or other acts of nature). Hard water deposit or calcium build up due to minerals found in regional water supplies are also not warranted. Meadow Decor Inc. reserves the right to replace the cushion depending on the nature of the claim. In the event that the cushions are no longer available, Meadow Decor Inc. may provide similar cushion, and under that circumstances, color and texture differences may exist. After 12 months from the date of purchase, Meadow Decor Inc. will not be responsible for shipping charges whether to or from customers.

ModLoft - Shipping Method: Ground, Shipping Time: Usually a couple of days provided product is in stock. Customer Service will notify of any backordered items.. Return Policy: All damage and defective claims require contacting customer service.

Nanda - Shipping Method: Ground, Shipping Time: Usually a couple of days. Return Policy: All damage and defective claims require contacting customer service within 21 days.

Nest Children - Shipping Method: DHL Shipping Time: Typically a couple of days, depending on location (Orders processed for shipping within 24 hours). Shipping & Return Policy: Contact customer service is there is a problem with any product.

Netto Collection - Shipping Method: Furniture: NettoCollection - North American Van Lines, Accessories-UPS Ground (3-8 days), (Netto Collection Furniture is not included in the Free Shipping offer) Shipping Cost: Furniture: CUB - $75 per piece, NettoCollection - $175 per piece, Accessories - $15-$35 (based on price of item) Shipping Time: Furniture - 10-12 days from pick-up, Accessories - 3-5 Days, Shipping Method & Return Policy : Large Furniture -North American Van Lines. In-home deliveries are made Monday-Friday during normal business hours. The items(s) are delivered and brought into your home; unpacking and assembly are not included. Your NettoCollection shipment with North American Van Lines (NAVL) includes insured, “blanket-wrap” service with inside delivery. Here are some tips to prepare you for receipt of goods: 1. The transit time to most US destinations is 10-12 days from pickup.2. Once your order arrives in the local terminal, you will be contacted by phone to arrange a delivery time. 3. Your shipment includes one hour for inside delivery. This service includes transfer of goods from the truck to your home; assembly of the furniture is not included. Once goods arrive, take a good look at the boxes. In the unlikely event of an insurance claim, it is important to take the following precautions: 1. Before signing the INVENTORY or BILL OF LADING forms, visually inspect all cartons to see that they are not crushed, torn, or punctured. Check the cartons further for signs of dirt, grease, or water. Condition comments should be made on both shipping documents- being as specific as possible (ex. “dresser carton is dented at lower right- looks like it might have been dropped,” or “mattress carton is punctured”). 2. Pay special attention to the Shock Watch indicators on the outside of each box. If the Shock Watch vials have been activated, it is imperative to note “Shock Watch Activated” on the INVENTORY and BILL OF LADING forms. Open goods before the delivery team leaves the premises and note any possible damages on both shipping documents. When opening boxes, please note: 1. If damages are discovered, they must be reported to NettoCollection/NAVL within 24 hours. Contact NAVL at (800)521-6858/Prompt #2 and have your contract number ready (ex. EC1234). 2. Do not discard product packaging until you have identified all parts and hardware against the part and hardware lists in your product instructions. Accessories-UPS Ground (3-8 days), (Netto Collection Furniture is not included in the Free Shipping offer), Warranty: NettoCollection warrants that the Products shall be free from material defects in material and workmanship at the time of delivery. Customer shall not return any Product without prior issuance of a return authorization number from Home Furniture and Patio and must include a clear description of the reason for such return, specifying the nature of the alleged defect.

notNeutral - Shipping Method: Ground Shipping Time: Varies, usually a couple of days (after 7 days for order fulfillment), Return Policy: All damage and defective claims must be reported within 5 days after receipt.

NurseryWorks - Shipping Method: Large Furniture (not included in Free Shipping Offer) - Standard Freight Carrier - Standard residential delivery is curbside, which means the items will be taken off the truck and brought onto the curb. Someone should be available to bring the order inside. NurseryWorks does offer inside delivery options; there are additional costs involved. (please contact customerservice@homefurnitureandpatio.com for prices) Rockers - FedEx, Bedding - UPS (expedited delivery available for bedding) Shipping Cost: Furniture -$150 per item (Free Shipping offer not included on the NurseryWorks furniture items) - Rockers -$130, Bedding - Free Shipping Shipping Time: Rockers and Bedding are usually available to ship within two weeks. Larger furniture items that are all snow, or snow with light or dark wood will ship within 6-8 weeks. Colors are considered custom and can take up to 12-14 weeks to ship. Actual shipping time varies, transit usually takes 3-15 days depending on the locations. Shipping & Return Policy: Furniture items will be shipped via a standard freight carrier. Most carriers schedule deliveries Monday-Friday, 9:00am-5:00pm. Customers must be onsite to receive, inspect, and sign for delivery. Arrangements should not be made to have shipments dropped off when no one is onsite to receive them. For residential deliveries, when contacted by the carrier, it is important to make note of the carrier's name and phone number. This will be very helpful if the carrier needs to be contacted for any reason. It is essential that the carrier be contacted should there be a need to reschedule a delivery. When delivery appointments are missed, the carrier will apply a missed appointment charge of $60. Nurseryworks takes great care in packaging items to ensure safe transport. Even though items are packaged properly, transit-related damage can occur. When an order arrives, it is imperative that the outer boxes be inspected carefully and that any damage to the boxes and additional packaging materials is noted on the delivery receipt. Shipping documents should not be signed without recording details of transit damage. (For example: the box is scratched, dented, cracked; the fabric is torn; the box is crushed on the top corner, punctured, or wet.) Claims: At Nurseryworks, we stand behind the quality of our products. Customer Service is our most important goal. Nurseryworks is not responsible for damage suffered in transit or storage. Nurseryworks will not be able to place a claim or work with a customer to replace damaged items if damage is not noted at time of delivery. Customers should retain all packaging until the order has been fully inspected. It is the customer's sole responsibility to notify Nurseryworks of any claims for damage within 7 days; otherwise, Nurseryworks will be unable to assist with a claim. Failure to do so will constitute full and unconditional acceptance of the products. Returns/Exchanges: Due to the custom nature of the furniture, Nurseryworks does not accept returns or exchanges. If an item has been received and it is not the actual item ordered, all of the original packaging must be retained. Please e-mail us at customer service to obtain a return authorization number, and be sure to include the SKU and style number of the item on hand. Nurseryworks will arrange to have the incorrect item picked up immediately and the correct one sent. Manufacturing Defects: If a shipment arrives with the appearance of a manufacturing defect, notify us within 7 days of receipt. Nurseryworks requires digital pictures and a full description of the problem. Without a digital picture, no item or part will be replaced. Determination of defect is at Nurseryworks sole discretion. If a manufacturing defect determination is made, a return authorization number is required to ship back the item. Returns must be shipped with original packaging. Items returned incomplete or damaged will be assessed a restocking fee. International and Canadian Shipments: Nurseryworks will facilitate international shipments - . Merchandise shipped outside the U.S. is not returnable.

Offi & Co. - Shipping Method: Fedex Ground, Shipping Time: Varies, usually 3-8 days from pick-up, some items are shipped LTL for 'curb' delivery only. All Turnstone/Steelcase products are made-to-order, require a 4-6 week lead-time.

Paul Frank -Small Paul (10-Grain) - Shipping Method: Ground Shipping Time: Varies, usually a couple of days, Return Policy: All damage and defective claims require contacting customer service and obtaining a return authorization number.

Powell - Shipping Method: We utilize the most efficient service depending on product (LTL, UPS and Fedex) Shipping Time: Varies, usually a couple of days depending on location, Return Policy: All damage and defective claims require contacting customer service and obtaining a return authorization number. Warrenty: Limited One Year -The warranty is intended to cover defects in manufacturing and does not apply to any defects caused by negligence, misuse, accidental damage, or improper assembly. Glass and mirrors are excluded from this warranty. In the unlikely event that a part or a product proves to be defective in material or workmanship. Powell Company will repair or replace it within 1 year from date of purchase, at its service center in Greensboro, North Carolina. Upon discovery of a defect, please promptly send written notification and the original receipt (photo copy is not acceptable with the Model number and a clear photo of the unit showing the problem and a full explanation to: Powell Company, Attn: Customer Service, P.O. Box 1408, Culver City, California 90232-1408. Powell Company will repair or replace any defective product or missing part. Initially, there is no need for you to send us the product or part you believe is defective. After verification of claim, we will either replace the part or we will send written authorization and a pre-addressed shipping label for the return of any defective product or part. No returns will be accepted without prior written authorization and our special label. This guarantee applies under conditions of reasonable use, and does not extend to cosmetic damage caused by acts of God, accidents, misuse, abuse or neglect Liability for incidental or consequential damages is excluded to the maximum extent permitted by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific rights and you may also have other rights which vary from state to state.

Tortuga - Shipping Method: Unless otherwise noted, all items are shipped by LTL carriers or UPS. Shipping Time: Tortuga Outdoor will endeavor to process all orders within 72 hours of receiving Retailer’s Purchase Order. Orders received on weekends and holidays will be processed on the next regular business day. Shipping dates will be based on product and material availability. Tortuga Outdoor makes no representations or warranties regarding shipping dates. Tortuga Outdoor strives to maintain sufficient inventory to fulfill all orders. However, because most products are seasonal in nature and are imported, it may be approximately 8-10 weeks in some cases for out of stock items to be replenished. Return & Cancellation Policy: Orders may be cancelled by Retailer at any time up until the order enters the shipping process. Someone must be present upon delivery of products. Shipping company will not leave the product unless someone is present to sign for. Recipient must inspect all shipments thoroughly upon receipt. Note any damage on the delivery receipt and notify Tortuga Outdoor within 3 business days. DO NOT REFUSE the shipment. Refused shipments will result in additional charges to the retailer. Keep all packaging and damaged goods until the claim is resolved. Tortuga Outdoor reserves the right to require pictures to document the damage and substantiate a claim to the motor carrier. Returns are allowed within 14 days of original ship date. Tortuga Outdoor will credit for the total purchase price, upon receipt of the product, less a 20% re-stocking fee. Return shipping costs will be at the Customer’s expense. Some of our products are offered with freight included, so please note if you return a product that has a freight included price, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Items must be returned back in the original, unused condition. Tortuga Outdoor guarantees that all parts, correct and functioning properly, are included when the product is handed over to the first carrier. Observe and inspect the product upon arrival and make comments pertaining to any damage on the freight bill at the time of delivery. Tortuga Outdoor reserves the right to deviate from this policy on a case-by-case basis at its sole and absolute discretion.

University Loft - Shipping: All shipments are to be freight utilizing the most efficient carrier. All product is shipped palletized. Cancellations: Orders can only be cancelled if they have not been pulled and staged for shipment. Prior to requesting canceling of a purchase order, confirmation must be made with Customer Service. Return Policy: University Loft Company will not permit return of materials if materials are shipped as acknowledged unless the items are deemed defective or shipped in error. A return material authorization number must be issued for all returned items. This must be done before the product hits our dock or the item(s) will be refused. University Loft Company does not accept return shipments due to customer preference. Freight Damage: Customer must file a claim with carrier for any item(s) damaged in transit or any item(s) with concealed Replacement Orders University Loft Co. will honor replacement orders (Hardware, warranty, product errors) that are the result of ULC error. ULC will not ship replacement orders due to the result of freight damage or freight shortages. It is the responsibility of the customer to file a claim with the carrier for all freight damage or freight shortages. Warranty Replacement Orders: All items claimed defective must be accompanied by digital photo and explanation of defect.

Uttermost Shipping: All shipments are to be freight utilizing the most efficient carrier. If in stock, orders usually ship within one week of receipt. Cancellations: Orders can be cancelled prior to shipping. Prior to requesting canceling of a purchase order, confirmation must be made with Customer Service. Return Policy: Damage and defective items may be returned within 15 days of receipt. Returning for any other reason is subject to a 10% restocking fee and may be done within 30 days.