How do I place an order?

Ordering at Home Furniture and Patio.com online store is easy and fun! From the product page, simply select the size and quantity of the item you would like and click "Add to Cart". Once you are finished shopping, click on the "Shopping Cart" link at the top of the page and follow the instructions to checkout. If you would like additional assistance placing an order, please contact a Customer Service Team Member by email at customerservice@homefurnitureandpatio.com or by live chat (accessible by the 'live support' button on the home page) or by calling (888)309-5630. To place an order by fax, our fax number is (888) 309-5630.

Why are products removed from my shopping cart?

A product can be removed from a customer's shopping cart if it was saved in the cart during a previous session and there was a significant delay in completing the order. In this case, the products may be automatically removed from the cart in the next session.

How do I pay for my order?

For your convenience, we accept all major credit cards (American Express, VISA, MasterCard or Discover). For our customer's convenience, we also offer payment through your paypal account.

Is my credit card secure?

The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. We take great care in providing secure transmission of your information from your computer to our servers. For instance, when credit card information is transmitted, we use the industry standard SSL (secure socket layer) encryption. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.

What is your privacy policy?

Home Furniture and Patio, a subsidiary of Red Couch, Inc. wants to provide a safe and secure environment for your shopping experience. It is very important that we maintain the privacy of your personal information. Click here for our complete Privacy Policy.

What is the Return and Exchange Policy?

At Home Furniture and Patio, we strive to ensure that our customers are completely satisfied with the purchasing process, the product and the customer service. If you have a problem with an item purchased through Home Furniture and Patio.com, please call customer service at (888) 309-5630, utilize our live chat, or email customer service. We strive, during the regular business week, to respond to all questions and to help with returns within 24 hours. Before returning any item, you must obtain a return authorization number from the customer service representative and must include this number with your return. Due to the fact that all of our products are shipped directly from the manufacturers, the return and exchange policy may differ between items. Some of the manufacturers may charge a restocking fee on returns that are not the result of damage or defect. At times, there may also be a return shipping fee. Some manufacturers do not allow returns due to preference alone. We certainly work with our customers and the manufacturers to ensure that the fees are kept to a minimum and all purchases are successful. Please see our Policies page for specific details on the return and shipping policies of each manufacturer.